Utilization of the patient portal billing feature for patients to improve the quality of care in the facility.
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TitleUtilization of the patient portal billing feature for patients to improve the quality of care in the facility.
AbstractIntro: Creating and being able to provide a really good quality of care is not only important but being able to have a really good patient satisfaction at your facility is very important also . Being able to use a system we already have in place and by looking into the different features that aren't in use in the facility is important. E-clinical systems would be able to help out the facilityand be able to minimize the patients call volume about financial aspect because the patient portal billing feature will be able to allow patients to be able to view and or pay their bills online, being able to view patient statements immediately, and being able to update their insurance information as soon as they get new insurance coverage or if an insurance term be able to update their information online, and lastly will be able to allow the patients to communicate with the staff members by being able to send messages instead of calling for explanations. Obj:Improving patient care & quality Reducing the number of calls Allowing patients, the ability to view/pay bills online, seeing payment statements immediately improve the revenue cycle management Methods:Take advantage of the patient portal we use at work by being able to use the different financial features that are offered to be able to create a much better quality and much better satisfaction care for the patients that come to the facility. Also, by looking into the software system we use and being able to look at the type of call volume about financial questions we mostly get our facility and being able to talk with coworkers and other people who do use the different features at their workplace and be able to compare and ask open ended questions to be able to analyze and see how this would be able to affect my facility and how will the type of quality we provide be able to increase the patient satisfaction. Results: After analyzing the data from interviews and literature reviews being able to use the patient portal billing feature would be a huge impact in improving the quality of care in the facility by being able to improve on the revenue cycle by being able to allow patents the opportunity to be able to view their statements and bd able to update any insurance information. This will also help by reducing the number of calls that are related to billing.